Hi Richard, We don’t see the image attached to the order. Is the image larger than 4MB? If so it’ll need to be emailed or you can paste a link here and we’ll download it. Images larger than 4MB won’t upload to the site. If you’d like to email it send it to firstname.lastname@example.org with the order number in the subject line. We’re more than happy to use any images that you submit. Thanks!