A subscription allows you to easily budget your design expenses with a flat monthly fee. Your subscription gives us the opportunity to allocate a small design team to you. You keep the same design team each and every month.

Video Uploads per/month + Social media posts + old video thumbnail redesigns = Your Plan. Select the plan that fits your thumbnail needs.

We accept all major credit and debit cards. Our payment transactions are security processed through Stripe. Stripe is trusted by some of the world’s most recognized brands like Amazon, Facebook, and 100,000+ others.

No, each plan has a set number of designs. If you need more, we’ll simply bump you up to the next level.

After your payment is completed you will receive an email with log-in credentials to your personal design portal. Once logged in you can easily place your order.

You provide the photos, images, icons or logos you would like in your design. Also, write down a short creative vision for your design. Our designers are unable to watch your video, so a short description is key.

We strive to have all thumbnails delivered within 24 – 48 hours. If you order all your designs at once we’ll reach out to you in order to better prioritize which thumbnails you need first.

If you need to cancel your subscription for any reason log-in to your account and under “My Account” select “Cancel Account”. Cancellation occurs the same day. You will continue to have access to your portal and be able to order any remaining thumbnails for that billing period.

Amazing Custom Thumbnails does not offer credits or refunds for cancelled accounts. Refunds will only be given in the case of double billing or other clerical errors. All cancellations must occur before a new billing cycle begins.

All thumbnails must be entered in the design portal. Each order is given an order number when entered in the design portal. This number is a tracking number to help us deliver thumbnails quickly. If changes are needed it is easier to provide the order number as opposed to describing the thumbnail.

If you need to cancel your subscription for any reason log-in to your account and under “My Account” select “Cancel Account”. Cancellation occurs the same day. You will continue to have access to your portal and be able to order any remaining thumbnails for that billing period.

Unused designs do not roll over to the next cycle. Each billing cycle starts over with the same number of thumbnails selected in your design plan.

Once your design is received via the design portal you have three options; Love it click ‘approve’, if it needs a small tweak select ‘request revision’ and let us know the changes, and if it needs a major change select ‘revision request’ and let us know what changes you would like to see.