Hope all is well.
We are unsure as to why the images that you upload don’t end up in the order. If they are 4MB or less and are jpg or png they should upload with no problem.
We apologize for the inconvenience and delay with this order. We are working and coordinating with regard to the materials you sent for your design request. Once done, we will send it to you right away.
We will add 2 free credits to your account for any inconvenience caused.